A: The Death Notification Service is a free online notification service that allows a member of the public to notify participating organisations, of the death of a family member, friend or care home resident.
A: Following the death of a friend or family member, it can be hard having the same conversation with multiple organisations and to repeat the same painful words time after time.
The online Death Notification Service has been created by Equiniti to support the participating organisations to enable a member of the public to notify these firms, including their various brands, about the death of a family member in one go, allowing them to deal with the administration at the pace that suits them. This is an additional service to the notification and bereavement services already offered by these organisations.
A: The service is available to anyone who has recently suffered a bereavement and wishes to notify one or more of the participating organisations so that they can update their records. The online form allows the individual to make one quick and straightforward notification that will then be used to contact all the selected member organisations. Once the form has been completed, confirmation of receipt will be provided by the Death Notification Service* and the relevant organisations notified. The notified organisations will then update their records and advise the individual of the next steps. Notifiers can expect to receive communication from individual firms within 10 working days, including and allowing for postal times, from the date of the notification.
If you wish to make a notification through the service over the phone then please call our helpline on 0333 2076574 (local rate) and one of our representatives will be happy to help.
*Email confirmation from the Death Notification Service will only be sent to notifiers that have created an account.
A: No. To register a death visit https://www.gov.uk/register-a-death
You may be able to use the Tell Us Once service to report a death to most government organisations in one go.
A: No, the Death Notification Service is a service that allows you to tell private sector organisations such as banks of a death, – it is a separate, independent service and is not linked to or a replacement for Tell Us Once which is a service that lets you report a death to government organisations only. This service should be used in conjunction with Tell Us Once. Further information of the government service can be found on https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once
A: Details of the organisations who are part of the service can be found here. When you notify an organisation, they will update their records for all products they identify as being held by the deceased.
A: Individuals should contact that organisation directly to register the person’s death, as they would do currently. Going forward, we would hope to see this service extended to other financial institutions as well as other industry sectors.
A: No the service is free to anyone making a notification.
A: Anyone can complete the notification. If the notifier is representing the deceased in dealing with the estate, they will receive information with the next steps. The service is open not just to individuals and can be used by third party organisations such as Solicitors, Care Homes, Local Authorities etc.
If they are not dealing with the broader estate, or are not entitled to any funds in the accounts, but are helping by informing of the death only, they will be sent correspondence to confirm the notification has been received*. We do ask, where known, if the notifier is aware of who is dealing with the estate, then their details are recorded so they can be contacted directly and advised on next steps* Email confirmation that the notification has been received by the Death Notification will only be sent to the notifier if they have created an account.
A: To use the service the notifier will need the following details of the person who died:
The following information is helpful so that the financial institutions can quickly confirm whether they hold open accounts for the deceased, but is not mandatory.
The notifier will also be asked to provide details about themselves for identification purposes. The details asked for are:
The notifier will not be required to provide proof of death to notify the selected organisations but they may be required to do so at a later date. The requirement to provide proof will be dependent on each individual organisations bereavement processes.
A: Yes, if the notifier has created an account when they submit a notification they can log back into this account at any time within the next 90 days and add additional accounts or notify additional institutions as they become aware that they need to contact them. They will not be able to update their own details or the details of the deceased following submission of the notification, but can make a notification of a separate death if required. Once you have made your changes, they will need to be re-submitted from the “Notification Review” page.
(Please note that the ability to add additional accounts or notify additional institutions maybe disabled for up to 2 working days following submission whilst we carry out security checks)
A: The notifier will receive acknowledgement of the notification and an outline of next steps from the organisations they have selected within 10 working days from the date of the notification. Next steps may include providing a copy of the death certificates to each of the organisations that have been notified depending on their individual bereavement processes.
A: No, once notified each of the member organisations will be in touch with the notifier to advise of the next steps. For security purposes, the Death Notification Service support team do not have access to bank account information.
A: No. If the individual is in the process of retrieving a declaration of presumed death, please contact the individual member organisations directly to discuss.
A: The Death Notification Service is an online service that has been created to advise multiple organisations of a death. If an individual is experiencing difficulty when using the service online they can contact our dedicated Death Notification Service helpline on 0333 2076574 (local rate) where a trained bereavement representative will be able to guide them through the notification service and answer any questions.
A: If the case is particularly time-sensitive (for example, if money or property needs to be released from the estate urgently or you believe that there is a risk to the assets within the estate), the notifier should discuss it with the relevant organisation directly before using the service.
A: A person dealing with the estate will usually be referred to as a Personal Representative, Executor or Administrator. A Personal Representative is the person who is legally entitled to administer the estate of the person who has died (referred to as ‘the deceased’). The term ‘personal representatives’, is used because it includes both Executors and Administrators. Sometimes this is not known immediately, it is not a requirement of the notification for this to be known at this time but it would be helpful information for the relevant organisations at a later date.
If you wish to add details of the person dealing with the estate following the submission of the notification and you created an account, you can do this by telephoning the dedicated Death Notification Service helpline on 0333 2076574 (local rate).
A: A Will is not required to complete the notification process. It may be helpful for organisations to know whether there is a will or not as this may speed up their internal processes. If the person who has died has left a Will, the member organisations will be able to confirm the person or people named as executors who will be required to take legal responsibility for carrying out the instructions in the Will, and dealing with the estate.
A: If a mistake has been made on the notification and it has been submitted for validation, please contact the relevant organisation directly as we are unable to edit any details about you, the deceased or the person looking after the estate at this time.
A: You can contact the Death Notification Service on 0333 2076574 (local rate) or email on email@example.com. In addition, you can contact the relevant member organisations directly.
A: Please contact the financial institutions directly using the appropriate details below
Bank of Scotland
0800 056 0073
Barclays Bereavement Centre
0800 068 2238
Option 2, Lines are open 9am-5pm Monday to Friday
Savings – 0345 602 2828. Lines are open 8am-8pm Monday to Saturday
Mortgages – 0345 300 2627. Lines are open Monday to Friday 8am-8pm, Saturday 9am-1pm
Citi client, please dial 0800 00 55 00 (International +44 20 7500 5500)
Citigold client, please dial 0800 00 56 00 (International +44 20 7500 5600)
first direct Bereavement Support Team
0113 276 6669
The Team are available everyday (except Christmas Day) 8am-10pm Monday to Thursday, 8am-9pm Friday, 8am-7pm Saturday and 9am-10pm Sunday.
0800 028 1057
HSBC- UK Bereavement Support Team
0345 850 0088
Lines are open 8:30am-6pm, Monday to Friday and 9am-2pm Saturday (excluding public holidays)
Secured loans: 0345 196 0490
Unsecured loans: 0345 196 0495
0345 609 4343
Lines are open 8am-8pm Monday to Friday, 8am-4pm Saturday
Leeds Building Society
03450 50 50 75
Lines are open 8am-6pm Monday to Friday: 9am-5pm Saturday
0800 015 0012
Marcus by Goldman Sachs Support Team
0800 085 6789
Lines are open 8am-8pm; Monday to Friday (excluding Bank Holidays)
Marsden Building Society
Lines are open 9am to 4:45pm, Monday to Friday
0345 9000 900
0800 028 0691
Moorgate Loan Servicing
Secured loans: 0345 234 1050
Unsecured loans: 0345 234 1041
The Mortgage Works (TMW)
08000 30 40 60
Nationwide - Bereavement Helpdesk
0800 464 3018
Lines are open: 9am-5pm Monday to Friday, 9am-12pm Saturday
NatWest - Bereavement Services Team
0800 161 5903 (International +44 1204 684658)
Lines are open 8am-6pm Monday to Friday, 9am-1pm Saturday
Mortgages: 0345 849 4050
Motor finance: 0345 149 7770
Personal finance (secured): 0345 147 9303 Personal finance (unsecured): 0345 147 9304
0800 161 5904 (International +44 1204 684659)
Saga Savings by Goldman Sachs Support Team
0800 028 1701
Santander Bereaved Assist
0800 587 5870
Lines are open 8am-7pm Monday to Friday and 9am-2pm on Saturday.
Scottish Widows (Incl. Scottish Widows Bank)
Pensions, Life Insurance, Investments 0345 601 4179 Savings 0345 845 0829 (International +44 131 535 0460) Mortgages 0345 845 8555 (International +44 131 535 0460)
All lines are open Monday-Friday 8am-6pm
0800 526 249
Lines are open 9am to 5pm, Monday to Thursday and 9am to 4pm on Friday
St James’s Place Bank
0345 602 6200
UCB Home Loans Ltd
0800 464 3014
A: When a death is notified through the Death Notification Service, the service will validate the notification by undertaking checks of the information provided. The death of the customer will be checked against the General Records Office (GRO) database to confirm the death. Where a death cannot be validated against GRO Database, the notification will still be supplied to the relevant organisations but further checks and validation may be undertaken by them.
The notifier details will be validated using an Experian check. This will confirm that the notifier is a genuine person and that created details have not been entered in an effort to undertake fraudulent activity. All member organisations will be notified where a notifier fails an Experian check.
A: No. We will only use the data to confirm the notifier’s identity and no credit check is carried out.